What Is NetSuite Order Management?
NetSuite Order Management automates and manages the life cycle of an order — from the moment a customer places an order to delivery to post-sales service. It ensures accurate recordkeeping, covering order capture and validation, order release, shipment confirmation, customer communication and settlement. NetSuite Order Management also supports complex processes such as split shipments and drop ship. By tracking and managing the flow of information across all of your fulfilment locations and providers, NetSuite Order Management ensures orders move quickly and efficiently. When fulfilment problems arise, you can quickly resolve them and minimise delays.
Buy Anywhere, Fulfill Anywhere, Return Anywhere
Deliver an omnichannel experience, allowing customers to buy anywhere, receive anywhere and return anywhere.
Single Data Source
With inventory, pricing, order, payment and returns information producing a single source of data, customers and employees get consistent, fast answers to deliver a superior experience.
We run everything through NetSuite—from custom ordering portals, to manufacturing, freight, and automated analysis and monitoring—so we always have a complete view into our business.
NetSuite Order Management Benefits
NetSuite Order Management Features
Multichannel Order Management
Intelligently determine how best to fulfill orders based on global inventory availability and predefined business rules. Meet customer delivery expectations, including direct ship from warehouse, store fulfilment and drop ship.
Sales Order Management
Improve cash flow by automating the order-to-cash process, removing bottlenecks and optimising processes to deliver orders on time and within budget.
Extend the omnichannel experience to returns and exchanges. Set rules to accept returns from all channels, offer exchanges and manage the credit process.
Centrally manage, control and update pricing to maximise profits. Establish multiple price levels and customer- and currency-specific pricing. Easily create promotions for all sales channels — store, online, contact centres and sales orders. You’ll have all the data needed to analyse the effectiveness of your pricing strategy.
Challenges NetSuite Order Management Solves
Faster Time to Value
NetSuite has packaged the experience gained from tens of thousands of worldwide deployments over two decades into a set of leading practices. These practices pave a clear path to success and are proven to deliver rapid business value and get you live on NetSuite in a predictable timeframe. Intelligent, stepped implementations begin with sales and span the entire customer lifecycle, so there’s continuity from sales to services to support.
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