Artificial Intelligence in NetSuite

The best AI comes from the best data, and the best data is from a unified suite. One system, One data source, better AI.

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The NetSuite AI Advantage

NetSuite embeds AI functionality throughout the system to better support your daily workflows. AI can offer new ways to simplify tasks, suggest actions, and uncover business insights that result in more informed and better decisions. Here’s what is unique about how NetSuite delivers meaningful AI capabilities:

Unified data

From day one, NetSuite was designed as a truly unified system, connecting every part of your organisation through a single data model. The best AI comes from the best data. And the best data comes from a unified suite. Because NetSuite centralises data from every corner of the business, it creates the ideal foundation for powerful, actionable AI.

Extensible platform

The NetSuite platform is built to be extremely open and flexible – which means that while we’ve embedded AI into hundreds of use cases across the suite, customers and partners can go even further, building any AI solution on top of NetSuite.

AI-optimised experience

AI is fundamentally changing the way humans interact with computers. So, user interfaces need to fundamentally change too. We’re leading that evolution – building a dynamic, intuitive experience that adapts to YOU, not the other way around.

With NetSuite Analytics Warehouse, we have been able to consolidate all sources of data into a single repository and it helps us analyse and glean actionable information while saving time and eliminating manual tasks.

Daniel Roath
IT Manager, Feetures

AI Assistant Capabilities: Helping You Accomplish More

NetSuite AI uses data and automation capabilities from the suite to handle repetitive tasks, which helps increase accuracy, speed up work, and free up employees to focus on other work. NetSuite AI-powered assistant features include:

Invoice Processing

AI-based document object detection and optical character recognition (OCR) technology enables you to scan invoices into NetSuite through our SuiteApp(opens in a new tab) ecosystem. This helps reduce the time your accounting team spends entering invoice data.

Content Generation

NetSuite Text Enhance uses generative AI to increase employee productivity by automating the creation and refinement of content such as sales emails, purchase orders, and product descriptions in NetSuite.

Financial Anomaly Detection

NetSuite Financial Exception Management helps to increase efficiency and mitigate risk by continuously scanning financial data to identify and flag anomalies and recommends corrective actions.

AI in Action

Financial Exception Management

Mitigate risk by using AI to continuously scan financial data to identify anomalies and suggest corrections.

Intelligent Performance Management

AI continually monitors and analyses your plans, forecasts, and variances, to uncover trends, anomalies, biases and hidden correlations.

Narrative Reporting

Use AI to create narratives, explanations, and visuals in reports from financial and transactional data.

NetSuite Expert

Boost productivity and accelerate issue resolution with an AI agent that delivers tailored guidance.

Text Enhance

Use generative AI to create and refine content in NetSuite.

AI Advisor: Delivering Expert Insights and Analysis

In its role as an advisor, AI delivers faster, better insights and analysis to help guide leaders, improve outcomes, and support more informed decision-making. A few AI-powered advisor features include:

Predictive Planning

NetSuite Planning and Budgeting applies AI-based analysis to large datasets to identify patterns, trends, and anomalies and deliver detailed AI-generated commentary and narratives with the Intelligent Performance Management (IPM) Insights feature.

Tailored Guidance

NetSuite Expert for SuiteAnswers boost productivity and accelerate issue resolution with an AI agent that delivers tailored guidance based on an extensive catalogue of NetSuite support resources.

Forecast Explanations

Predictive forecast explanations in NetSuite Planning and Budgeting help finance teams increase forecast accuracy and confidence, improve business understanding, and rapidly take action by enabling them to quickly and easily understand the key factors behind AI-generated forecasts.

Recommendations

NetSuite Intelligent Item Recommendations uses AI to provide personalised product recommendations during the sales process by leveraging data on customer purchase history and buying patterns to increase average order size and order frequency.

Data Discovery

NetSuite Analytics Warehouse turns to AI to help unveil patterns, opportunities, and relationships; explain key findings with generative AI-created chart summaries, and identify key drivers of revenue growth. Through conversational interactions, Oracle Analytics AI Assistant answers user questions on data patterns by generating text narratives and visualisations.

MCP Integration

The NetSuite AI Connector Service delivers a flexible and scalable solution for NetSuite to integrate with external AI platforms through the Model Context Protocol (MCP). With support for bring-your-own-AI and an extensible, protocol-based design, gain the freedom to select the AI models and platforms that best align with your evolving needs.