Guaranteed, Proven Uptime

NetSuite is committed to providing its customers with an outstanding experience with system availability. NetSuite's enterprise-grade redundant infrastructure enables it to provide world-class uptime, averaging 99.96% for more than the past five years.

Guaranteed, Proven Uptime


  • Benefit from round-the-clock availability that powers your business continuity—backed by multiple data centres
  • Know that NetSuite is completely aligned with your availability expectations, with NetSuite's 99.5% Service Level Commitment
  • Trust that you'll get access to NetSuite when you need it, with NetSuite's 99.96% availability track record.

Key Features

  • Strong Service Level Commitment
    Guaranteed uptime of 99.5% backed by transparent Service Level Commitment

    NetSuite has achieved a historical uptime track record of 99.96% over more than the past five years

    NetSuite's SLC is backed by a service credit if availability commitment isn't met

    Complete transparency providing system status at all times at http://status.netsuite.com.

  • Multiple Data Centres
    NetSuite maximises application availability by operating multiple geographically separated data centres

    Data centre redundancy includes data mirroring, disaster recovery and failover.

  • Completely Redundant Internet Connections
    NetSuite's data centres meet or exceed commercial telecommunications standards worldwide for availability and integrity, and provide redundancy that ensures reliable connectivity and maximum uptime

    No single-point data transmission bottlenecks to or from data centres

  • Backup Power Systems
    Emergency generators typically provide backup power in less than 10 seconds and are sized to support the entire facility at maximum load

    Uninterruptible power systems (UPSs) are provisioned in a redundant configuration, with each UPS battery system designed to carry full load for 15 minutes without a generator.

  • HVAC Systems
    Air conditioning in both data centres is configured to allow for proper heat dissipation, permitting the sites to operate within an acceptable temperature range

    An N+1 redundant system of HVAC units within each location maintains the flow of air conditioning.

  • Fire Suppression
    State-of-the-art "sniffer" systems, augmented by heat detection and dry-pipe sprinkler systems, provide the latest fire suppression methods.

  • Seismic Engineering
    Seismic isolation equipment cushions facilities against movement

    All equipment is supported by earthquake bracing and anchored to the concrete slab below raised floors.

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