New Program Offers BPO Providers Lower IT and Operational Costs, More Flexible Platform and Better Client Experience
Capgemini, McGladrey and Accretive Solutions Among Early Participants
NETSUITE SUITEWORLD 2014, SAN JOSE, Calif.—May 15, 2014—NetSuite Inc. (NYSE: N), the industry's leading provider of cloud-based financials / ERP and omnichannel commerce software suites, today announced the launch of the NetSuite BPO Partner Program. Designed for partners who provide Business Process Outsourcing (BPO) or Business Process as a Service (BPaaS), the new program is the industry's first and only BPO program that gives these partners a unified cloud-based solution of ERP, CRM and ecommerce to support clients of any size ranging from small businesses and fast growing start-ups to multi-national Global 2000 corporations. The program also allows BPO partners access to the NetSuite SuiteCloud, a powerful development platform that provides the flexibility to tailor NetSuite to client-specific needs and/or extend NetSuite to meet industry-specific needs. As cloud adoption accelerates, the launch of the NetSuite BPO Partner Program answers the increasing demand for NetSuite's superior cloud business management suite. Some of the inaugural partners include Capgemini, McGladrey and Accretive Solutions. For more information about the new NetSuite BPO Program, please visit www.netsuite.com.au/bpo.
"With this new partner program we're providing the best of both worlds to BPO providers and their customers—an enterprise-class financial system that can be deployed anywhere in the world at a fraction of the cost and in a fraction of the time of traditional on-premise ERP," said Jim McGeever, NetSuite COO. "We've seen strong market demand for this type of program and we're looking forward to working closely with our BPO partners to simplify the outsourcing model and aggressively lowering their operating costs moving forward."
Businesses face pressure from all sides—pressures on margins, increasingly competitive business environment and customers demanding better service. Businesses are responding by outsourcing a wider range of front and back-office processes to cut costs and improve margins and to help transform their operations to drive business growth and innovation. BPO is a strategic step for companies seeking to improve service levels, reduce costs, streamline processes, improve process efficiencies, and gain access to efficient processes without investing in additional personnel, IT infrastructure and technology skills. Today, customers want to partner with BPO providers who can add value to their business and provide competitive advantage so that they can focus on their core competency. To meet this need, BPO providers will need to bring value-added services as well as innovative solutions to delight their clients. NetSuite's BPO Program does exactly that:
"The combination of BPO and the cloud is a natural evolution of the market," said Christine Dover, Research Director Enterprise Applications and Digital Commerce at IDC. "Businesses can outsource their processes to BPO providers and BPO providers can turn to SaaS vendors to manage the IT infrastructure and software maintenance. The result is a scalable, efficient market that presents savings and agility for all sides with great prospects for growth."
A select number of BPO providers have participated in a NetSuite pilot program for the last few years and have experienced a broad range of benefits when comparing NetSuite to other business management solutions on the market. Early partner participants in the NetSuite BPO Program serve a wide range of customers and include: Accretive Solutions, Arthur Lawrence, Bennett Thrasher, Capgemini, KDV, McGladrey, and TempCFO.
"Innovative cloud technologies like NetSuite are an important component of our Global Enterprise Model," said Carole Murphy, Head of Business Transformation Services at Capgemini BPO. "We are pleased to partner with NetSuite for the provision of our innovative virtual company, a solution co-developed with our clients that provides an agile and secure platform for entering new markets and capitalizing on new business opportunities."
"At McGladrey, we understand the unique issues and challenges facing middle market leaders," said Brian Becker, National Technology and Management Consulting Leader with McGladrey LLP, the nation's leading provider of assurance, tax and consulting services. "After years of implementing NetSuite and providing BPO services to middle market leaders, we see this new program as a game changer. Our clients will now have the opportunity to reap the same efficiencies and cost savings that have historically only been available to larger entities."
"Accretive Solutions has been providing quality outsourcing services to our clients since the 1980s and we're always looking for new and better ways to serve our clients," said Mairtini Ni Dhomhnaill, SVP National Business Outsourcing Solutions at Accretive Solutions. "The NetSuite BPO Partner Program is just the sort of advancement that gives both Accretive Solutions and our clients an advantage in the marketplace."
NetSuite is currently accepting new partners to the program. To learn more, please visit: www.netsuite.com.au/bpo.
Today, more than 20,000 companies and subsidiaries depend on NetSuite to run complex, mission-critical business processes globally in the cloud. Since its inception in 1998, NetSuite has established itself as the leading provider of enterprise-class cloud ERP suites for divisions of large enterprises and mid-sized organisations seeking to upgrade their antiquated client/server ERP systems. NetSuite excels at streamlining business operations, as demonstrated by a recent Gartner study naming NetSuite as the fastest growing top 10 financial management systems vendor in the world. NetSuite continues its success in delivering the best cloud ERP/financial suites to businesses around the world, enabling them to lower IT costs significantly while increasing productivity, as the global adoption of the cloud accelerates.
For more information about NetSuite, please visit www.netsuite.com.au.
NOTE: NetSuite and the NetSuite logo are service marks of NetSuite Inc.