Learn what analysts say about NetSuite products and the latest industry trends and topics by reading one of these business guides.

Taking Flight With Cross-Border Retail

The retail landscape has evolved considerably in recent years. Placing a key focus on satisfying the needs of local customers is no longer adequate as the consumer industry transcends borders to gain international reach. Download this business guide to discover how to position your retail business for growth and success on a global scale.

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Five Pillars to Unlimited Retail Growth: Building Your Business Around Your Customers, Not Channels

Today more than ever, it's all about the customer. The expectations customers place on retailers are motivating retailers to deliver a best-in-class customer experience across channels. To achieve that goal, it's about simplicity in business process execution. With the right systems in place, retailers can remain agile, efficient and profitable. Download this ebook to see how retailers deliver on long-term loyalty and customer experience success.

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Retailers Beware! The Customer is Making the Rules

Today, the pace of change in the retail industry is unprecedented. Consumers are firmly in control with more options and information readily available to them than ever before. Read this business guide to learn why it is important to examine the strategies that enable retailers to deliver a seamless brand experience across all channels and boost their bottom line.

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Frost & Sullivan Report: Are you one of the 42% of Aussie retailers without a CX Strategy?

A recent research study by Frost & Sullivan highlighted the importance of attracting and retaining customers for future growth and prosperity. This business guide explores how the proliferation of retail channels has made an unforgettable shopping experience far more challenging across multiple channels including brick and mortar stores, online, mobile, social media and even call centres. Download this business guide to find out how by utilising a customer-centric commerce system you can design your business around your customers.

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A Single Commerce Platform for Omnichannel Retailing

In order to satisfy today's omnichannel shoppers and deliver a uniform and good customer experience, retailers need to align brand, product offering, and marketing messages across all channels. Download this new business guide and discover tips on how to achieve omnichannel success. Also learn about the benefits of building toward a single commerce platform for omnichannel retailing.

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The Customer Experience Challenge for Australian Retailers

In June, Frost & Sullivan conducted a special study of 100 Australian retailers to understand how they are responding to the demands for a seamless customer experience in an increasingly tough retail market. Today, retailers are required to deliver a consistently high and increasingly personalised customer experience across multiple channels including brick-and-mortar stores, online, mobile, call centres and social media. This report details how a single cloud-based commerce solution has helped over two-thirds of organisations improve business performance and enabled quick and cost-efficient changes to their business models in response to rapid shifts in technology and customer behaviour.

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B2B Commerce: Going Beyond Online Shopping

Succeeding at B2B commerce takes more than an attractive website. Companies need to create sites that engage with business customers and help them quickly find the products they need to save time and do their jobs better. Read how NetSuite can help retailers, manufacturers and distributors in Asia Pacific offer an appealing B2C-like experience to meet customers' expectations.

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Mobility: The New Opportunity for Australia's Retailers

Mobile technologies are rapidly driving transformation throughout the retail industry. This survey report of Australia's retailers by Frost & Sullivan explores how consumers are using smartphones as a key part of the shopping process, both online and in-store, and how Australia's retailers are adapting to this trend. The report reveals the key barriers retailers are facing in implementing a mobility strategy and provides five best practices tips to support the new generation of omni-channel shoppers.

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Creating the Seamless Omni-channel Experience

Almost 40 per cent of Australian retailers surveyed rate omni-channel strategies as their top priority to grow sales. However, many retailers have yet to adopt omni-channel strategies.

Frost & Sullivan share five strategies to embrace the new paradigm of omni-channel retailing—involving giving customers the choice of whichever channel that they want to use to transact and communicate, from websites, physical stores, social media sites to mobile devices. Learn how cloud-based integrated software can enable retailers and manufacturing businesses the ability to provide a seamless omni-channel experience for the new generation of omni-channel shoppers.

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Making the Web the Centrepiece of a Retail Organisation

With online retail sales in Australia to soar nearly 40% to $25 billion by 2015, according to Frost & Sullivan, now's the time to embrace the web to transform your retail business. But how? Download this business guide by Frost & Sullivan to learn how web commerce is enabling leading retailers to address challenges in brick & mortar stores, while building loyalty among Australian shoppers as they do more business online, improving sales across all channels. Get insights from a new study of over 219 Australian retailers by Frost & Sullivan and the Australian Retailers Association (ARA).

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Single Commerce Platform Business Guide

In order to satisfy today's omnichannel shoppers and deliver a uniform and good customer experience, retailers need to align brand, product offering, and marketing messages across all channels. Download this new business guide and discover tips on how to achieve omnichannel success. Also learn about the benefits of building toward a single commerce platform for omnichannel retailing.

Download the business guide


The Merged Channel Nirvana: Avoiding the Missteps

Shop anywhere, pay anywhere, receive merchandise anywhere—that's the merged channel nirvana that customers now expect. How can retailers adapt to the new omni-channel reality to deliver a seamless experience across all touchpoints while operating their business efficiently?

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NetSuite Ecommerce—To Suite or Not to Suite

In this analyst report from Cindy Jutras of Mint Jutras, learn how NetSuite SuiteCommerce, the recently announced Commerce as a Service (CaaS) platform, can drive innovation and growth across all customer touch points. SuiteCommerce combines an eCommerce platform with a customer experience management system that is unified across customer touch points. Unlike bolt-on eCommerce systems, the integration with back office fulfillment, billing and support services is seamless and transparent, because all are built and designed as an integrated suite. This report also features a case study on the Girls Scouts of the USA.

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