Learn what analysts say about NetSuite products and the latest industry trends and topics by reading one of these white papers.
Today more than ever, it's all about the customer. The expectations customers place on retailers are motivating retailers to deliver a best-in-class customer experience across channels. To achieve that goal, it's about simplicity in business process execution. With the right systems in place, retailers can remain agile, efficient and profitable. Download this ebook to see how retailers deliver on long-term loyalty and customer experience success.
This report, based on a survey of more than 200 U.S. companies in the manufacturing, wholesale distribution and retail sectors, discusses the opportunities and challenges around order management.
For both B2B and B2C businesses, the world of commerce is changing fast. The rapid proliferation of smart devices, the emergence of new platforms and global access to real-time connectivity is transforming how businesses sell—and how customers buy. Learn how GoPro, ESET and Magellan are using these connected technologies to transform their businesses.
While ecommerce has the advantage of using the latest technology platforms, online businesses often lag when it comes to making data-driven decisions to drive merchandising, marketing and ultimately profitability. A comprehensive understanding of customer data as well as inventory status, item costs, sales trends and product demand is critical to creating a strategy for ecommerce profitability.
As B2B eCommerce continues to grow, so do expectations among B2B customers for a more dynamic B2C—like experience. Learn how early winners in the B2B space, such as Staples, Autodesk and Analog Devices, are stealing from the B2C playbook by incorporating proven B2C features into their B2B eCommerce experience.
While some retailers struggle to maintain separate websites for tablet, mobile and desktop users, others are taking advantage of responsive design capabilities that enable a single site to flexibly adapt to whatever device is accessing it. Download this informative report by Forrester Research to understand what responsive design is—and what it isn't.
Shop anywhere, pay anywhere, receive merchandise anywhere—that's the merged channel nirvana that customers now expect. How can retailers adapt to the new omni-channel reality to deliver a seamless experience across all touchpoints while operating their business efficiently?
In this analyst report from Cindy Jutras of Mint Jutras, learn how NetSuite SuiteCommerce, the recently announced Commerce as a Service (CaaS) platform, can drive innovation and growth across all customer touch points. SuiteCommerce combines an eCommerce platform with a customer experience management system that is unified across customer touch points. Unlike bolt-on eCommerce systems, the integration with back office fulfillment, billing and support services is seamless and transparent, because all are built and designed as an integrated suite. This report also features a case study on the Girls Scouts of the USA.
Business conditions for retail in Australia remain challenging. According to Frost & Sullivan, retail sales growth has slowed to 2.5% per year; online growth on the other hand is now at 13% CAGR (compound annual growth rate). One third of Australian retailers don't have a website, yet Australians spent $6 billion on overseas websites in 2011 alone, sourcing greater product variety at more affordable prices.
Many Australian retailers that haven't adapted their business model to expand into ecommerce haven't been able to survive global pressures.
In this publication from Brian Walker of Forrester Research, you can learn about the challenges and opportunities that are created due to the explosion of touchpoints with the customer. Learn how companies need to orchestrate the customer relationship across multiple touchpoints, make customer analytics a core competency, and unify business data to succeed in this new market.
Nucleus Research analysed the activities of online retailers using NetSuite to assess the impact of the software on their businesses. Analysts found NetSuite helped retailers automate previously-manual processes and grow without adding staff. Customers found NetSuite helped them to gain better visibility into their operations and improve customer service. Nucleus identified a number of areas where customers using NetSuite's ecommerce capabilities became more efficient: IT Cost Savings, Reporting, Order Fulfillment, Accounting, Inventory management, Customer Service, and Website Management.
This report outlines how managing all your ecommerce operations with a single software application, including accounting, sales, warehouse, customer service, marketing and website, can help you improve business productivity by streamlining operations and automating processes across the company.
What do you really know about your ecommerce customers? Today's top e-tailers can view their customers' financial data, purchase history, support questions, marketing campaign history and scheduled activities all in one place. And they can also tell you exactly what each of their store visitors have done on their site—what pages they've seen, what items they've added to their cart, and what paths they've taken through the site. Learn the key best practices for selling more over the Web—the Nirvana for ecommerce businesses.