Grow Your Business with the Industry's Only Integrated CRM
Grow Your Company with End-to-End CRM Software in the Cloud
Customer Portal enables you to provide customers with highly personalised, interactive service on the Web.
Your customers will be able to receive answers to their questions, complete transactions, submit support
issues and query your knowledge base. With an open line of communication, and a range of self-service
options, you'll boost customer satisfaction as well as long-term retention.
- Customers can enter trouble tickets by logging onto your site and can access personalised content and
relevant support documentation.
- Provide password-protected access to key customer support tools, such as the NetAnswers Knowledge Base.
- Customers can update their own profiles, view their order histories, check their order status and place
new orders around the clock.
- Provide automatic receipt confirmation for a service request with a case number.