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Danielle Tarp

Oracle NetSuite Corporate Communications

OpenAir New Customer Wins Validate Growing Demand for SaaS Services Automation Software

Leading Companies Spanning Marketing, Financial and Consulting Industries Choose OpenAir to Automate Resource and Project Management

BOSTON, MA and SAN MATEO, CA—October 14, 2008—OpenAir, Inc., a NetSuite Inc. (NYSE: N) company and a leading provider of on-demand professional services automation software (PSA), today announced the latest companies who have chosen OpenAir's on-demand professional services software to automate their business operations for project management and resource management. Leading services companies BNZ (Bank of New Zealand), Carrot/United Health Group, CommScope, Insurance Data Processing (IDP), Personified, and TARP Worldwide are using OpenAir to improve their bottom lines while cutting costs by eliminating IT and support staff.

Today's announcement of these new customer wins comes in conjunction with OpenAir's new product line announcement (please see the accompanying press release). The recent customer wins include:

BNZ (Bank of New Zealand) ( is a subsidiary of the National Australia Bank Group of companies and is one of New Zealand's largest employers. BNZ has been helping people, farmers and businesses with their finances for more than 150 years.

"The OpenAir timesheets module is intuitive and exceptionally easy to use, with comprehensive reporting functionality," said Emma Treadwell, Corporate Strategy Principal, Strategy & Marketing, BNZ. "Most impressive, though, is OpenAir's standard of service, which has been outstanding from sales right through to support."

Carrot ( is based in Minneapolis and is the 150-employee marketing services and advertising agency business unit of OptumHealth, a division of UnitedHealth Group — the largest managed healthcare provider in the United States with over 70,000 employees. Carrot recently became an independent business unit and needed a project management and time and expense solution so turned to OpenAir after evaluating numerous PSA systems, including QuickArrow. Carrot went live with the deployment of their OpenAir solution in September 2008.

"With over 1,700 concurrent jobs serving dozens of clients in the United States and the United Kingdom, accurate and timely tracking and reporting is critical to the management of our business," said Amanda Brinkman, CEO of Carrot. "With OpenAir's solution we can now provide the financial accountability that our clients expect, we have the data to support managed growth of our staff, and we have access to an automated project management tool that allows our staff to focus on creating and delivering the most effective marketing campaigns in the industry."

CommScope, Inc. (NYSE: CTV), (, is headquartered in Hickory, N.C., with operations in Richardson, Texas, and Westchester, Ill. CommScope is a world leader in infrastructure solutions for communication networks, serving more than 130 countries around the world with over 15,000 employees worldwide.

"Our situation is unique as a start-up services organisation inside CommScope," said Justine Walkowski, Director, Global Operations, CommScope Professional Services. "Our services organisation was global from day one, and we needed a large-scale Web-based professional services automation tool that would efficientlymanage our people, projects and customers and track their time and expenses globally. We talked to QuickArrow, but they weren't up to the task. OpenAir is a more robust and flexible application that meets our unique requirements. We're excited to roll it out to our entire global team."

Insurance Data Processing (IDP)
IDP ( employs over 120 services personnel and is based in Wyncote, Penn. Established in 1949, IDP is one of the oldest and most experienced independent providers of software and services to the property and casualty insurance market.

"As IDP has evolved and grown, we've needed better visibility into our resource portfolio so that we can provide best-in-class professional services to our clients," said Raymond W. Barton, Vice President, Professional Services/PMO at IDP. "OpenAir is an easy, cost-effective means of collecting necessary data allowing us to be more agile in meeting client expectations while running our business in a fast-paced environment. The staff at OpenAir made implementation easy, and their support has been a model for the industry."

Personified is the talent management and consulting subsidiary of one of the nation's largest online job sites,, based in Chicago. With over 60 consultants in its practice, Personified provides fresh insights and benchmarking based not only on marketplace competitors but also on talent competitors that no other talent management company can deliver.

"We are proud to have chosen OpenAir as our project management tool," said Mary Delaney, President of Personified. "We look forward to their superior one-on-one attention and excellent customer care."

TARP Worldwide
TARP Worldwide is a leading customer experience agency, headquartered in Washington, D.C with over 50 consultants in its practice. Founded in 1971, over the years TARP has worked with household names such as American Express, General Motors, Coca-Cola, Pepsi-Cola, Polaroid, Apple, Xerox and Motorola.

"Amid steady sales and growth in productivity, we decided it was the right time to partner with a system that could keep pace with and further accelerate our efficiencies," said Lisa Hockensmith, Manager, Process and Operations, TARP Worldwide. "OpenAir was an easy choice. Its ease-of-use, robust reporting capabilities, and advanced project management tools were all key factors in our decision. Just two weeks post-launch, we're already seeing some of the fruits of our labor; employees have expressed great satisfaction with OpenAir's automated revenue reporting, and centralised project management, accounting and time and expense reporting capabilities."

About OpenAir
OpenAir, Inc., a NetSuite Inc. company, is a leading provider of Software as a Service (SaaS) services automation software. Offering both professional services automation (PSA) and project portfolio management (PPM) solutions, OpenAir provides project based organisations and firms the tools they need to grow their businesses quickly and profitably. Providing enterprise-level functionality for businesses of all sizes, OpenAir has more than 42,000 active users at over 300 world-class firms utilising the software to better capture billable time, manage projects and resources and bill customers. Coupled with a team of highly experienced consultants from some of the world's leading services firms, OpenAir PSA and OpenAir PPM drive higher profits through improved utilisation, visibility and data collection. To learn more, please visit

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