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Danielle Tarp

Oracle NetSuite Corporate Communications

New OpenAir Product Lineup Offers Leading On-Demand Services Automation Solution for Services Organisations of Every Size

OpenAir Team, Professional and Enterprise Editions Offer Functionality for Small, Medium and Large Services Organisations

Includes Free Integration With NetSuite Business Management Software Suite

BOSTON, MA and SAN MATEO, CA—October 14, 2008—OpenAir, Inc., a NetSuite Inc. company (NYSE: N) and a leading vendor of on-demand, professional services automation (PSA) software, today announced a new product lineup designed to meet the specific needs of project-based businesses of any size, from small consulting firms to multinational organisations. The new products, unveiled today at the third annual OpenAir User Summit in Boston, include the OpenAir Team Edition, OpenAir Professional Edition and OpenAir Enterprise Edition, and feature the first benefits of OpenAir's recent acquisition by NetSuite. Each OpenAir Edition offers, at no additional charge, pre-configured integration with NetSuite's on-demand, integrated business management suite for customer relationship management (CRM), enterprise resource planning (ERP) / accounting and Ecommerce—offering project-based businesses a complete system for streamlining operations and reducing costs. Connectors to other CRM and ERP systems are also offered. For more details on the new OpenAir product lineup, visit

"We designed this new product lineup in response to customer demand for solutions tailored to their businesses and budget requirements," said Morris Panner, CEO of OpenAir. "The new products also reflect the investments that both OpenAir and NetSuite have made in their products since the two companies came together in June 2008."

The new product lineup gives services companies a much more effective way of managing their key assets—their employees and their expertise—no matter their size. Because they are delivered over the Internet as Software as a Service (SaaS), the new OpenAir solutions are accessible from anywhere at anytime, enabling easy collaboration among authorised users. Furthermore, cost of deployment is reduced because there's no hardware to buy, install or maintain. Finally, by automating time and expense tracking and billing, these OpenAir products help optimise revenue and profitability.

OpenAir Team Edition
OpenAir Team Edition is targeted at project-based teams that require automation in their business practices. By streamlining business processes and reducing IT costs with its SaaS delivery model, OpenAir Team Edition is intended to cut overhead costs and optimise cash flow. OpenAir Team Edition includes integration with NetSuite and QuickBooks at no additional charge, while links to are available for a fee.

CAS Designs Group, a 20-person artistic design agency focusing on creative branding and marketing located in Novato, Calif., uses OpenAir Team Edition. Prior to OpenAir, CAS Designs Group was faced with resource management difficulties and disjointed business procedures that hampered growth due to the lack of a centralised system that was available to a widely dispersed employee base. Now, with OpenAir, CAS Design Group has been able to reduce overheard during project setup, increase employee stability with set procedures and expand the business to online operations and a new division that focuses on the dental industry. "It would be impossible to effectively manage my resources on paper," said Charis Santille, President and Owner of CAS Designs Group. "Simply put, I would not be able to efficiently run my business without OpenAir."

OpenAir Professional Edition
OpenAir Professional Edition is a perfect PSA solution for mid-sized businesses searching for comprehensive insight and visibility into their daily business practices. OpenAir Professional Edition includes a customisable billing rules engine to handle even the most complex billing scenarios, enabling companies to reach out into vertical markets without extensive overhauling. In addition, robust project, resource and revenue management capabilities help services organisations decrease non-billable bench time, improve project management, automate billing and invoicing processes, and optimise revenue and profitability reporting. OpenAir Professional Edition includes integration with NetSuite at no additional charge, while links to several major accounting and CRM point solutions are available for a fee.

Niteo Partners, a 150-employee subsidiary of NEC — a multinational provider of information technology (IT) and network solutions — based in Edison, N.J., uses OpenAir Professional Edition. Niteo Partners was experiencing challenges with its unstable paid-time-off system and manual tracking of employee leave that led to unreliable employee balances and massive leakages in revenue. OpenAir has allowed the company to eliminate manual processes and associated errors while increasing annual revenue and providing its consultants with a self-service portal for monitoring billable time. "By tightening and streamlining our leave tracking system through OpenAir, we're able to prevent leakages due to imprecise methods," said Jignesh Jain, Senior Director of Delivery at Niteo Partners. "In past years, these leakages have been 0.5% to 1% of our annual revenue."

OpenAir Enterprise Edition
OpenAir Enterprise Edition is a premier PSA application for global enterprise organisations searching for a solution that can support around-the-clock business needs. OpenAir Enterprise Edition provides comprehensive functionality to streamline multiple aspects of a global services enterprise, from project management and resource management to services delivery and complex billing and revenue management. OpenAir Enterprise Edition is adaptable to numerous business scenarios and offers a powerful API set for integration purposes which firmly entrenches the system within an organisation's infrastructure and preserves investments in other applications. A dedicated client manager and 24x7 customer support deliver world-class service anytime, anywhere. OpenAir Enterprise Edition includes integration with NetSuite at no additional charge, as well as connectors to numerous accounting and customer relationship management (CRM) point solutions.

GXS, a global 2,000-employee supply chain management solution provider based in Gaithersburg, Md., uses OpenAir Enterprise Edition. GXS operates a global network services platform that enables more than 40,000 businesses in 58 countries to collaborate on supply chain issues. GXS was struggling with customising an on-premise, client-server based solution to manage its service delivery and client management needs before OpenAir. The company was finding it difficult to tailor its prior solution and poor usability was hurting user adoption among its consultants. GXS rolled out OpenAir in 10 weeks across 25 countries and 900 consultants thanks to it being a SaaS solution; the company has found it easy to allow business managers to tailor the system to their needs with on-the-fly customisation. "Invoicing was a struggle before we had OpenAir, especially when trying to get information from one system to another," said George LaDue, OpenAir Director at GXS. "Now it's all integrated, and invoicing is simple. Believe it or not, project managers say that they like billing rules. When you hear that, you know you're on to something."

Pricing and Availability
The new OpenAir editions are all available now. Product pricing information is available upon request and can vary based on customer requirements.

About OpenAir
OpenAir, Inc., a NetSuite Inc. Company, is a leading provider of Software as a Service (SaaS) services automation software. Offering both professional services automation (PSA) and project portfolio management (PPM) solutions, OpenAir provides project-based organisations and firms the tools they need to grow their businesses quickly and profitably. Providing enterprise-level functionality for businesses of all sizes, OpenAir has more than 42,000 active users at over 300 world-class firms utilising the software to better capture billable time, manage projects and resources and bill customers. Coupled with a team of highly experienced consultants from some of the world's leading services firms, OpenAir PSA and OpenAir PPM solutions drive higher profits through improved utilisation, visibility and data collection. To learn more, please visit

About NetSuite
NetSuite Inc. (NYSE: N) is a leading vendor of on-demand, integrated business management software suites for mid-sized businesses and divisions of large companies. NetSuite enables mid-market companies to manage core business operations in a single system, which includes accounting / enterprise resource planning (ERP), customer relationship management (CRM), and Ecommerce. NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into up-to-date, role-specific business information. For more information please visit


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