NetSuite Vision of a Single, On-line Solution Combining ERP, CRM and Ecommerce Operations Realised
NetCommerce Integrates Ecommerce Seamlessly with ERP/CRM, Providing a Complete Solution for Multi-Channel Selling
SAN MATEO, CA—June 24, 2004—NetSuite, Inc. today announced NetCommerce, the first and only on-line solution that seamlessly integrates website and Web store functionality with financials, warehouse management, sales and customer support systems. NetCommerce seamlessly integrates with NetSuite's front-office and back-office solution to make it as easy to deliver sales and service on the Web as it is in person. In addition, NetCommerce makes it possible for small and midsized companies to deliver an "Amazon.com-like" experience for their customers and partners, providing a complete view of a customer's interaction with a merchant by simply logging into a website. Finally, NetCommerce includes powerful e-marketing capabilities that help in acquiring new customers, as well as tracking the success of marketing efforts.
For more information about NetCommerce, please go to www.netsuite.com.au/netcommerce. NetSuite's award-winning product offerings include NetCRM, NetERP, NetCommerce, NetSuite and Oracle® Small Business Suite. The Oracle Small Business Suite name is used under license from Oracle Corporation (NASDAQ: ORCL).
Customers expect a high-quality experience regardless of the "channel" by which they encounter a merchant—whether on-line, in-store, or on the phone. As the Internet has become more heavily used, most customers expect a merchant's website to be the focal point of contact, consolidating the entire history of their relationship—tracking packages, reviewing past orders, viewing sales quotes, answering frequently asked questions, and logging support calls.
However, in most companies, websites are add-on systems, at best designed to deliver marketing content and accept orders. These sites do not provide customer information stored in separate systems such as accounting, warehousing or support; nor do they consolidate offline sales and communications. As a result, companies spend an enormous amount of time and money attempting to tie their websites to incompatible accounting, inventory and customer management systems. For those that can't afford such costly integration projects, the customer experience is greatly degraded as information must be re-entered in multiple systems, causing errors and delays in servicing buyers.
NetCommerce completes NetSuite's vision to enable small and midsized businesses to run their entire operation on a single, on-line application. NetSuite's unique design solves the system integration problem by building the NetCommerce ecommerce solution on the same database that holds the history of all customer transactions and interactions with a merchant. When a customer logs into a website built on NetSuite, they can see their entire history with that merchant, regardless of whether the interaction took place on-line or offline. With NetCommerce, Web orders automatically update NetSuite to reduce inventory, notify the warehouse for shipping, create invoices for billing, and update customer records—eliminating the need to re-enter Web orders into separate systems. Since NetSuite websites are fed directly from a common internal system that integrates inventory, accounting and customer data, all information displayed on the Web site—pricing, stock levels, promotions and payment options—is done in real-time. More than 1,000 companies currently use NetSuite to automate their ecommerce operations (see accompanying release).
"To effectively compete today, small and midsize
businesses have to make the move beyond first generation,
ecommerce bolt-on website content and Web stores,"
said Gene Alvarez,
Vice President of Technology Research Services at META Group, Inc. "Trading partner demands are driving the move to second generation ecommerce—integrated with customer facing and back office real-time business processes and customer intelligence, all made simpler and significantly cheaper than their other ecommerce options to date."
"The new additions in NetCommerce make bringing
your business to the Web ridiculously simple and amazingly
powerful," said Zach Nelson, CEO of NetSuite.
"With traditional business applications, it is
almost impossible to extend internal business processes
to the Web. With the addition of NetCommerce to NetSuite,
companies deliver an Amazon.com-like experience that
makes a small company look as trustworthy and as efficient
as their largest competitor."
NetSuite includes core NetCommerce functionality as a part of the base offering. Included in NetSuite are:
As well, NetCommerce extends NetSuite with two new modules that make the application more powerful than any stand-alone ecommerce product. NetCommerce Analytics is the first and only Web reporting tool that can incorporate transactional and customer-specific behavioral data, going far beyond traditional Web analytics applications. NetCommerce Site Builder enables companies to build and manage entirely customizable sites built with any tool (such as Macromedia Dreamweaver or Adobe Illustrator) that automatically links in real-time with NetSuite's accounting, inventory and customer management capabilities. It also enables companies to sell on-line in any language, and in any currency chosen by the Web shopper.
NetCommerce Analytics includes:
NetCommerce Site Builder includes:
Pricing and Availability
NetSuite includes core NetCommerce functionality. The new NetCommerce Analytics and NetCommerce Site Builder Modules will be available in the summer, with pricing announced at that time.
For more information about NetSuite, visit: www.netsuite.com.au.
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