Danielle Tarp

Oracle NetSuite Corporate Communications

ISM selects NetSuite as top CRM software for 2007

For Fourth Straight Year, Industry-Leading CRM Consulting Firm Includes NetSuite's On-Demand CRM, ERP and Ecommerce Suite in a Group of 15 Applications

SAN MATEO, Calif.—April 3, 2007—NetSuite, Inc., the leader in on-demand business management software, announced today that NetSuite® and NetSuite CRM+ were selected by ISM Inc., Customer Relationship Management (CRM) and eCustomer strategic advisors, as a Top 15 CRM Small & Medium Business Software Award winner for 2007. This is the fourth straight year that ISM has selected NetSuite to its Top 15 Award list. For more information about this, please visit :

"The Top 15 CRM Awards, which serve as the standard for comprehensive CRM software, have evolved since 1990-when ISM began the Awards-to be the industry benchmark," said Barton Goldenberg, founder and president of ISM. "The Top 15 winners represent the best and most comprehensive CRM software serving internal and external customers with features ranging from predictive modeling to Web 2.0 to access to handheld/wireless devices."

NetSuite and NetSuite CRM+ were chosen after intensive testing by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 217 selection criteria, including 103 business functions, 52 technical features, 36 implementation capabilities, 9 real time criteria and 17 user-support features. "NetSuite is to be praised for obtaining the Top 15 honor as ISM's software selection process is strenuous and comprehensive," said Goldenberg. "NetSuite is a leader in the CRM industry."

The Top 15 selections are featured in ISM's 15th edition of The Guide to CRM Automation and in a Top 15 CD available at (

About ISM
Founded in 1985, ISM Inc. offers strategic advisor services to organisations planning and implementing Customer Relationship Management (CRM) and eCustomer initiatives. ISM publishes the annual The Guide to CRM Automation and Top 15 CRM software Awards/Reviews. Barton Goldenberg, founder and president of ISM, authored CRM Automation published by Prentice Hall and is a columnist for a number of publications, including CRM Magazine and Sales & Marketing Management Magazine. ISM private sector clients include AAA Mid-Atlantic, ExxonMobil, IBM, McGraw-Hill, Nike, Pepsico and United Way of America and United Way of Toronto; ISM's government clients include the Department of Defense and the US Postal Service.


NOTE: NetSuite and the NetSuite logo are service-marks of NetSuite, Inc.