US Division of 150,000 Employee Accor Group Leverages Leading PSA Software to Gain Visibility into Key Business Metrics and Improve Efficiency
BOSTON, Mass.—February 19, 2009—OpenAir, Inc., a NetSuite Inc. (NYSE: N) company and a leading provider of on-demand professional services automation (PSA) software, today announced that Accor Services USA, a leader in innovative employee benefits solutions, has chosen OpenAir Professional Edition to improve employee resource management and project management by ensuring projects finish on time and under budget. With the help of OpenAir, Accor Services USA has greatly reduced their average project length, and now has a system in place to properly allocate staff resources based on availability and expertise. For more information about OpenAir customers, please visit www.openair.com/customers.html.
By selecting OpenAir for its PSA needs, Accor Services can now practice the mission it so strongly advocates. Through OpenAir's software-as-a-service (SaaS) delivery and mobile and offline access, Accor Services USA employees are able to work remotely without sacrificing visibility, thus limiting greenhouse emissions from daily commuting. Furthermore, project management, online collaboration and document storage through OpenAir greatly limits Accor's paper consumption.
Accor Services USA, a division of Accor Group, is a leader in innovative employee benefits and premier provider of national commuter benefit programs: Commuter Check Benefit Solutions, a nationwide transit and parking voucher program; and WiredCommute, a program for private-labelled commuter benefits. Its mission is to make tax-free commuter benefits a staple in employee benefits packages throughout the American workplace — while helping protect the environment.
"We work in a very dynamic and fast-paced environment," said Niraj Jetly, CTO at Accor Services USA. "Priorities can be managed and projects can be delivered only if we have access to the right information at the right time. Our biggest challenge was a lack of a centralised repository of documents that could be shared across departments. Due to this, our projects were taking longer and required steep learning curves. This was further aggravated because none of us had complete visibility into all the projects and priorities being executed at any point in time," said Jetly. "To solve these problems we embarked on a mission to have the right tools in place to have real-time visibility on tracking projects with associated documentation along with resource availability. OpenAir provided a solution for all of these needs, so we can transition from a reactive to a proactive mode of supporting our clients."
Accor, a major global group and a European leader in hotels, as well as a global leader in services to corporate clients and public institutions, operates in nearly 100 countries with 150,000 employees. It offers to its clients over 40 years of expertise in its two core businesses — Hotels Services and Corporate Services. Hotels Services, with the Sofitel, Pullman, Novotel, Mercure, Suitehotel, Ibis, All Seasons, Etap Hotel, Formule 1 and Motel 6 brands, represent 4,000 hotels and nearly 500,000 rooms in 90 countries, as well as strategically related activities, such as Lenôtre. With Corporate Services, 30 million people in nearly 40 countries benefit from Accor Services products in employee and public benefits, rewards and loyalty, and expense management.
OpenAir, Inc., a NetSuite Inc. company, is a leading provider of Software as a Service (SaaS) services automation software. Offering both professional services automation (PSA) and project portfolio management (PPM) solutions, OpenAir provides project-based organisations and firms the tools they need to grow their businesses quickly and profitably. Providing enterprise-level functionality for businesses of all sizes, OpenAir has more than 42,000 active users at over 300 world-class firms using the software to better capture billable time, manage projects and resources and bill customers. Coupled with a team of highly experienced consultants from some of the world's leading services firms, OpenAir's services automation solutions drive higher profits through improved utilisation, visibility and data collection. To learn more, please visit www.openair.com