Danielle Tarp

Oracle NetSuite Corporate Communications

Independent survey finds high satisfaction amongst NetSuite customers

Nucleus Research Details Strong Endorsements, Loyalty, and Satisfaction from NetSuite Users

SAN MATEO, Calif.—February 9, 2010—NetSuite Inc. (NYSE: N), a leading vendor of cloud computing business management software suites, today announced that technology advisory firm Nucleus Research has completed a survey of NetSuite customers and concluded that NetSuite customers are highly satisfied, loyal, and enjoying substantial business value from using NetSuite. The survey was conducted independently by Nucleus in late 2009 from its own due diligence and without NetSuite’s involvement, and the findings are available in Nucleus Research Note J96, "NetSuite’s Resilient Subscriber Base." To read the Nucleus Research Note J96, visit For more information about NetSuite customers, visit

Nucleus polled NetSuite customers to gauge their success and satisfaction with their decision to entrust mission-critical business functionality to cloud computing. Ninety percent of the customers surveyed rated their satisfaction as four or five out of five—satisfied or very satisfied, and no company rated their satisfaction below three. When asked to elaborate on the reasons for their satisfaction, NetSuite’s ability to drive cost reduction was mentioned as a key driver. By offering tremendous scalability and breadth of functionality, with little to no IT expertise required to install and manage, NetSuite has earned long-term satisfaction and loyalty. "Because the application has been validated by users as an effective tool in cost reduction, deployment footprints at existing customers are more likely to increase rather than decrease," wrote Nucleus in the report.

"It’s wonderful to hear Nucleus Research confirm that NetSuite’s world-class functionality using a cost effective, customer-empowering cloud computing suite is appreciated by our more than 6,600 corporate clients," said Stephen Wolfe, SVP of Worldwide Support at NetSuite.

By providing efficient, intuitive, and powerful enterprise suite applications without the overhead of on-premise solutions, NetSuite enables companies to avoid best-of-breed integration hassles as well as interoperability conflicts. The lack of high up-front costs enables companies to deploy NetSuite more quickly, often without a major capital expenditures process. Nucleus credits this customer-friendly approach with much of NetSuite’s success in attracting and retaining customers, and notes that it bodes poorly for legacy rivals. "The findings are bad news for traditional on-premise suites such as SAP," Nucleus wrote. "It is one thing for SAP or Oracle to have SaaS-based rivals. But a SaaS-based rival that also provides integration-friendly enterprise applications such as CRM or financials is an even bigger threat."

The Nucleus survey findings are the perfect punctuation to conclude 2009—a year full of accolades for NetSuite. In the summer of 2009, Gartner Dataquest released figures showing that NetSuite has joined the ranks of North America’s top ten ERP vendors by revenue. In November, IDC awarded NetSuite its SMB Excellence Award in Software as a Service and Cloud Computing. Strategic advisory service ISM Inc. recognised NetSuite and NetSuite CRM with a Top 15 CRM Small & Medium Business Software Award for 2009. Customer Interaction Solutions magazine named NetSuite CRM as a recipient of a 2009 CRM Excellence Award. And in October, British businesses named NetSuite the top Enterprise Accounting Software vendor in Sift Media’s Software Satisfaction Awards 2009.

The reputation for satisfaction and customer loyalty is another compelling reason why companies of all sizes looking for a powerful, integrated cloud computing business management software solution are turning to NetSuite.

For more information about NetSuite Inc., please visit

NOTE: NetSuite and the NetSuite logo are registered service marks of NetSuite Inc.