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Engineering

  • Integrate with most CAD applications to simplify costing and support easy importation of bill of materials (BOMs).
  • Efficiently and effectively manage engineering changes end-to-end and ensure changes are reflected in downstream BOMs, plans and inventories.
  • Leverage extended capabilities for inventory control tracking, planning and costing of items in project-controlled environments.
  • Flexible costing that supports comprehensive inventory costing methods including LIFO, FIFO, average, standard and actual costing.
  • Streamline team management using at-a-glance allocations of people with data, processes and business systems.

Sales and Marketing

  • Quickly and accurately create quotes by incorporating pricing, sales tax and discounting rules automatically into sales quotes.
  • Create, execute and measure email campaigns that convert leads to customers.
  • Enable sales and partners to manage opportunities across status, potential revenue, key contacts notes and related documents.
  • Convert quotes and shorten order-to-cash cycle with routing to finance for invoicing and revenue recognition.
  • Increase productivity with mobile access to calendars, contacts and opportunities.

Order Management

  • Improve order management efficiency by automatically transitioning orders to shipping/logistics and account receivables.
  • Support multi-step picking, packing and shipping.
  • Gain real-time visibility into the entire order management process with information on orders, trends and order conversion rates.
  • See drill-down from a summary level for greater details, all the way to the underlying transaction, in only a few clicks.
  • Integrate with carriers such as Australia Post, UPS, FedEx and USPS.

Supply Chain Management

  • Support extended, yet fully integrated, supply chain environments by ensuring seamless data flows across networks.
  • Advance distribution resource planning by automatically suggesting, and where appropriate, generating purchase orders, work orders, and transfer orders across multiple locations.
  • Increase efficiency by integrating demand planning forecasts and required inventory levels based on historical data, sales forecasts, average trends and seasonal fluctuations.
  • Automate reordering processes with restocking alerts and reordering forms to ensure planned inventory levels are maintained.
  • Increase efficiency and provide suppliers with visibility through self-service access to purchase orders, accounts payable data and more.
  • Access real-time, detailed visibility into key spend, inventory and supply chain management metrics.

Production Control

  • Streamline production environments by automatically creating work order from sales orders in make-to-order environments.
  • Control product tracking with lot and serial traceability that enables both to be registered through purchasing receipts, inventory, shop floor and sales order fulfilment functions.
  • Simplify multi-level work order processing and reduce errors by enabling a single work order to control a multi-level assembly.
  • Full production routing capabilities include operational steps, work centres, labour, overhead and materials.
  • Access critical inventory information with a complete history for each product assembly and kit throughout the entire lifecycle.
  • Align purchasing of materials and manufacturing to a customer-specific contract.
  • Ensure production variances are controlled and communicated to appropriate departments.

Service and Support

  • Automate case management by assigning support tickets to unique customer email addresses, including provisions for escalating issues based on customisable parameters.
  • Accelerate return material authorisations (RMAs) by enabling products to be returned to one of many locations, where available.
  • Improve warranty management with look-up code that automatically triggers return and repair processes.
  • Offer a rich library of online training aids that includes training videos, webinars and weekly bulletins.

Financial Management

  • Make informed decisions with customisable dashboards displaying real-time information such as accounts receivable orders and accounts payable.
  • Over 100 built-in reports including income statements, balance sheets, consolidated reports, variance reports and side-by-side comparisons.
  • Support unlimited numbers of general ledger accounts, sub-accounts and segments.
  • Automate invoice creation by calculating sales task, finances charges and discount term based on payment terms.
  • Enable maintenance and control of the complete asset lifecycle across depreciating or non-depreciating assets, from creation to depreciation, revaluation and disposal.
  • Simplify period-end closes with automated allocations, currency management tools and period locking.

Commerce

  • Provide rich and rewarding direct-to-consumer online brand experiences on any device.
  • Offer business buyers the efficiency and convenience of online purchasing and account management.
  • Rapidly expand to new countries, managing sites with multiple languages, currencies, brands, taxes and other regional requirements from a single platform.
  • Connect global supply and distribution chains to ensure real-time information sharing, better coordination, increased responsiveness and shortened time to market.
  • Eliminate integrations between separate systems with natively unified ecommerce with your operational systems, including order management, ERP and CRM.

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