Jackson’s Honest Streamlines Operations, Gains Insight for Mission-Driven Growth

Jackson’s Honest grew out of Scott and Meagan Reamer’s inexhaustible quest to help their son Jackson live with a rare neurodevelopmental disease, finding that a diet of unprocessed, nutrient-dense foods, high in plant-based saturated fats helped to alter the disease’s course and mitigate the worst of his symptoms. When their line of chips, launched online in 2012, gained attention from Natural Grocers and Whole Foods Market nationwide, disparate software couldn’t scale to meet demand, nor provide automation to streamline operations.

Company

Jackson’s Honest

Location

Boulder, Colo.

Industry

Manufacturing

EMPLOYEES

NUMBER OF USERS

NUMBER OF SUBSIDIARIES

SYSTEMS REPLACED

QuickBooks Online
SOS Inventory

NETSUITE PRODUCT IMPLEMENTED

NetSuite OneWorld

Implementation Partner

NetSuite Professional Services

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“NetSuite was an industry favourite, and I had a lot of folks within my space who suggested it.” David McCormick, VP of Operations, Jackson’s Honest

Platform Propels Purpose-Driven Mission

NetSuite OneWorld manages end-to-end operations: Swayed by peer recommendations and its customisation capabilities, Jackson’s Honest went live with NetSuite OneWorld in January 2017 to streamline operations across three manufacturing facilities, B2B relationships with 4,000 stores and a growing B2C ecommerce business. It manages a charitable foundation as a subsidiary in the system.

Analysis for insight-driven decisions: The ability to gather detailed data on freight costs, which comprise one-quarter of operating expenses, has enabled the business to change delivery strategies to customer pick-up where delivery isn’t profitable and reduce freight costs by 35 percent.

Scalability for B2C, international growth: With real-time access to stock levels and aggregated KPI data from three manufacturing facilities, the business can easily identify variable costs in raw materials for better forecasting, as well as optimise inventory management and further streamline operations, freeing up resources for international and B2C growth.