Determined to forge enduring customer relationships and ensure superior product quality, after almost a decade in business, Australian healthy drinks and snacks producer Emma & Tom’s decided to take its entire distribution process in-house. The small business needed an SCM platform that could manage the orders of 3,500 customers, delivery with 40 vans and scale to accommodate global expansion plans, all while maintaining customer service synonymous with its brand.
“Our business can grow with NetSuite, first in Australia, and then all over the world. ” Emma Welsh, Co-founder and Managing Director, Emma & Tom’s
Swayed by NetSuite’s robust functionality and affordability, Emma & Tom’s replaced its MYOB software with the JCurve ERP small business edition of NetSuite in 2013 to manage high-volume, complex supply chain, financial, CRM, sales and marketing, order management, and warehouse and inventory management processes, easily integrating with third-party applications to gain an end-to-end view of operations.
With consolidated data on inventory across multiple warehouses and access to real-time data on delivery status via an integrated mobile application, the business has end-to-end visibility across the entire order to distribution process, vaulting it to impressive year-on-year growth.
With streamlined, automated operations and a platform that easily scales as its distribution network expands, the business can focus on enhancing its trademark customer service and leverage a real-time, unified view to fuel purposeful growth of its brand in Australia and across the globe.