Medical Supplier Heals Business As It Injects Tech in Middle East

Al Zahrawi Medical is a health care services company specialising in medical, surgical, diagnostic and analytical lab supplies with a presence throughout Saudi Arabia, UAE, Oman, Bahrain and Qatar. For a company that deals in cutting-edge medical supplies, equipping hospital chains and surgeries across five countries throughout the Middle East, speed and reliability are of the essence.


COMPANY

Al Zahrawi Medical

LOCATION

Dubai, United Arab Emirates (UAE) with affiliates in 4 other GCC countries

INDUSTRY

Health care

EMPLOYEES

400+

REVENUE

$110m

NUMBER OF COUNTRIES

5 (UAE, Saudi Arabia, Oman, Qatar, Bahrain, Egypt - coming soon)

SYSTEM REPLACED

Syros(NTS)

NETSUITE PRODUCT IMPLEMENTED

NetSuite OneWorld

IMPLEMENTATION PARTNER

Crowe

LOCATION

United Arab Emirates

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“We need to empower our employees with data at their fingertips—whether in the warehouse, with a customer or on the road—and NetSuite made it happen.” Abdulrahman Ramadan, Senior Executive Director, Al Zahrawi Medical

A Cure for Medical Distributor

Healthy growth
With a rapidly growing health care industry in the region and a strong market potential as the business continues to expand across the Gulf and Saudi Arabia, Al Zahrawi has doubled revenues over the past five years as it adds more customers to a richer portfolio of products and services.
Sharing in the cloud
The distributor uses NetSuite’s ERP software for everything from finance to logistics to sales and forecasting, having concluded that cloud-based systems would be easiest to integrate across multiple countries. A local implementation partner, Crowe, helped provide additional training for easy adoption and integration.
Speed of delivery
Al Zahrawi can now deal instantly with hundreds of health care manufacturers and medical products that require careful tracking and classifications to adhere to stringent regulatory requirements. Inventory management tools also ensure that deliveries can be made more promptly, something that’s vital with many medical supplies.
Data at your fingertips
In addition to getting many more people in the company using NetSuite on a daily basis to improve efficiency, Al Zahrawi is looking next at adding more CRM capabilities, including accessing customer information on mobile phone apps.

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