Company Updates

NetSuite Helps Businesses in Australia and New Zealand Build and Grow Customer Relationships

New customer experience solutions empower B2B sellers to provide better purchasing experiences, boost operational efficiency, and optimise their business for growth


Oracle NetSuite today announced a series of new solutions to help businesses in Australia and New Zealand (ANZ) acquire and retain customers. The new solutions help businesses build meaningful customer relationships and increase operational efficiencies by optimising online buying experiences, automating the configure, price, and quote (CPQ) processes, and simplifying integrations with popular third-party applications and marketplaces.

“Right now, businesses must focus on nurturing and growing their customer base and that requires meeting and exceeding customer expectations that consistently change,” said Evan Goldberg, founder and EVP, Oracle NetSuite. “The latest additions to NetSuite empower businesses in Australia and New Zealand to achieve this goal by helping them streamline revenue processes, connect data to accelerate insights, and easily create new purchasing experiences. As a result, they will help businesses increase engagement and build lasting customer relationships.”

The latest additions to NetSuite in Australia and New Zealand include:

  • SuiteCommerce: A customisable ecommerce solution natively unified with the NetSuite platform that helps businesses deliver engaging and relevant online experiences. SuiteCommerce provides businesses with a range of storefront functionality as well as features to address the needs of business buyers. These features include personalised recommendations and catalogues, quoting capabilities, visibility into real-time stock levels, and price and volume discounts.
  • SuiteCommerce MyAccount: An online customer portal that improves business efficiency and increases customer satisfaction. SuiteCommerce MyAccount provides a full range of self-service account management capabilities that give customers the ability to check order statuses, view invoices, and pay bills.
  • NetSuite CPQ: A configure, price, and quote solution that helps businesses increase sales efficiency and reduce costs by automating the configuring and pricing process. NetSuite CPQ empowers sales teams, partners, and end customers to quickly quote custom products with complete accuracy, eliminating the need to double check and rework orders. Once an item is configured, the bill of materials (BOM)(opens in new tab) is automatically created and can be used with NetSuite Manufacturing modules such as WIPs and Routing, Work Order Assemblies, and Advanced Manufacturing to further boost operational efficiency.
  • NetSuite Connector: A connector to other systems that helps businesses quickly add new sales channels, improve inventory visibility, streamline order processing and fulfillment, and simplify accounting. NetSuite Connector helps businesses keep vital information centralised and eliminates manual data entry, costly errors, and delays by automating the near real-time transfer of data between NetSuite and Shopify, Shopify POS, and ShipStation.

The new solutions are part of NetSuite’s unified suite, enabling customers to gain real-time visibility by consolidating various data sources into a single cloud ERP system to help them make informed, timely business decisions and drive growth.

Customer Success with SuiteCommerce

Speedmaster, a family-owned, Australian automotive components manufacturer and distributor, is using NetSuite, including SuiteCommerce, to elevate the experience it delivers to its customers by integrating its online store with inventory, financial, and warehouse management systems. Read more about Speedmaster here.

“Our family has worked hard for over 40 years to build a brand based on high-quality automotive parts and good service, and we didn’t want to compromise that in any way,” said Jason Kencevski, CEO, Speedmaster. “The technology that drives our business is vital to our success and we need our processes to work efficiently and accurately. We tried Magento and SAP, but they were unable to meet our needs and that’s why we have standardised on NetSuite. With NetSuite and SuiteCommerce, we’ve integrated our financials, inventory, and ecommerce operations. This single source of truth helps us make faster, better decisions and the reliability and scalability of NetSuite has been a game changer for our growing business.”

Customer Success with NetSuite CPQ

Parkwood Products, a family-owned business in New Zealand that provides hand-crafted premium doors, is using NetSuite CPQ to automate quotes for its complex products and deliver an outstanding customer experience.

“The nature of our business means that we configure the quote for every order and the price can fluctuate drastically due to customisations. Previously, we were manually calculating pricing, leading to constant errors that were sometimes costing us thousands a week and inhibiting our productivity,” said Simon Parkes, joint managing director, Parkwood Products. “With NetSuite CPQ, we never get a quote wrong and are able to process three times the amount of orders. Our online portal allows our customers to easily quote and order online, increasing customer satisfaction and saving us time so we can focus on strategic priorities. NetSuite CPQ is key to running and growing our business.”

Customer Success with NetSuite Connector

Australian Bush Flower Essences, a consumer products business that provides natural solutions to improve people’s health and wellbeing, is using NetSuite Connector to integrate its Shopify ecommerce data to NetSuite to make order processing more efficient, gain real-time insights into inventory and financials, and increase customer satisfaction.

“At Australian Bush Flower Essences, we are helping people heal from the pressures of work, family, relationships, and the frantic pace of life. As such, our business has grown exponentially here in Australia and around the world,” said Grant Parker, general manager, Australian Bush Flower Essences. “With NetSuite Connector, our Shopify store is seamlessly integrated with NetSuite and we are able to manage a high volume of orders with ease. In addition, we now have an accurate view into our inventory data and have real-time insight into our financials to make informed business decisions and ultimately, ensure our customers are happy.”

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

About Oracle NetSuite

For more than 20 years, Oracle NetSuite has helped organisations grow, scale and adapt to change. NetSuite provides an integrated system that includes financials / Enterprise Resource Planning (ERP), inventory management, HR, professional services automation and omnichannel commerce, used by more than customers in countries and dependent territories.

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Oracle, Java, MySQL and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company—ushering in the new era of cloud computing.

Contact Info
Suzanne Myerson
Director, Public Relations, JAPAC
+61 414 101 583

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