Frequently Asked Questions

Registration Questions:

Where can I view course schedules?
View our online Course Schedule for more information

How can I find out if a course is available?
Courses sometimes fill quickly and availability cannot be guaranteed. Students will receive an e-mail confirmation when their registration request has been completed.  Please confirm course availability by e-mailing training@netsuite.com before booking travel. 

How do I register for a course?
To register, complete the online form.A representative will check the course that you have requested and the status of any previously purchased seats. If your company does not have any available training seats, a representative will send you an estimate via e-mail with the course pricing. After your estimate is approved and processed, a NetSuite training representative will then confirm course availability and proceed with the registration process.

Students must receive their confirmation e-mail before attending a NetSuite course. Please await an e-mail confirmation from training@netsuite.com before booking travel.

How much do the courses cost?
Public course pricing can be viewed within the course descriptions for each course. Private event and custom training estimates can be provided upon request. If you are interested in requesting pricing or other information about a course, complete the online form and a representative will contact you as soon as possible.

Who is allowed to utilize the NetSuite training seat?
Each training seat is purchased as an individual license and assigned to just one student. The confirmed student is the only student who may attend the NetSuite course. Sharing the training event with others in any way is expressly prohibited. Course materials are distributed only to the confirmed NetSuite student for the specified class. Certificates of Completion will not be sent to any student who misses all or part of his/her registered class or in any other way fails to complete the class.

Course Logistics and Information:

How can I get directions to the training locations?
Click here for location information

What is the recommended attire?
Casual business attire is recommended.

What are the course daily schedules?
Course start and end times are included in the student's confirmation letter. It is important that you allow at least 20 minutes before the course start time to complete the check-in process.

Instructors will review course schedules and agendas during the first day. Please plan on attending the course as scheduled. If you need to leave the course early due to travel, etc. notify your instructor as soon as the course begins.

Do I need to bring anything with me to my course?
If you are attending a learning center course, a computer and course materials will be provided during the course. Virtual classroom students will receive additional instructions via the confirmation process for required downloads, etc. to prepare for the virtual classroom experience.

Cancellation Policies/Procedures:

What is the cancellation policy?
Registrations may be rescheduled or canceled without penalty up to ten (10) business days prior to the class start-date. Registrations cancelled or rescheduled within ten (10) business days prior to the class start date will be charged the FULL course price. This policy applies to all instructor-led class enrollments, including those confirmed within ten (10) business days before the class start date.

NetSuite reserves the right to cancel any course for insufficient confirmed attendees. Should NetSuite cancel a course, 100% of the training fees paid by a customer will be applied to a future training course; however, NetSuite will not be responsible or liable for any resulting costs incurred by a customer, including but not limited to costs related to changes or cancellations in travel plans.

What do I do if I need to cancel or reschedule a course?
Send an e-mail to training@netsuite.com with your name, course location and date, and your request to cancel or reschedule. If you are looking to reschedule, please provide the new dates and locations so that we may review your request as soon as possible.

How long do we have to use our course seat?
Course seats must be completed, or forfeited, no later than one (1) year after purchase unless otherwise specified by the terms of the sales agreement.

Continuing Professional Education (CPE) Credits

Are NetSuite courses eligible for CPE credits?
Yes! CPE credits are available to US customers attending NetSuite courses. NetSuite, Inc. is registered with the National Association of State Boards of Accountancy (NASBA), as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Click Here to find out more about NetSuite CPE credits.

Virtual Training

What is Virtual Training?

Are Virtual Training sessions interactive?
Your session will definitely be very interactive. As the instructor and students work through the content, you can ask questions and participate in group activities—and expect to be called on to participate—just as you would in an in-person Learning Center course.

Is the content delivered in Virtual Training the same as a Learning center class?
Virtual Training is delivered by the same highly-qualified instructors using the same materials and labs as a Learning Center course.

When is the last day to register?
We recommend that students register as early as possible, as courses can fill quickly. Virtual Training registrations are only accepted until two business days prior to the session start date.

How do I set up and attend my training session?
Setting up for your class and attending the session is easy. First be sure you have received a course confirmation e-mail. If you have not received the confirmation, please e-mail training@netsuite.com. After receiving your confirmation e-mail, you are now ready to Prepare for Virtual Training. This guide will provide everything you need to prepare you for your virtual experience

How do I access my Virtual Training session?
Once registered, you will receive an e-mail confirming the Training session title, date and time details as well as the link to the online session. Another email reminder will be sent a day or two prior to the class start date. Please log in 20 minutes before each class starts to ensure that you are able to access the session, check in with the instructor, and follow any in-class instructions prior to the start of the session.

What breaks are available during a virtual session?
The sessions will have scheduled breaks. The Instructor will review the schedule during Introductions at the beginning of each course.

If for some reason, you need to step away from the session outside of the session breaks, you can give a visual indication in the WebEx tool that you are stepping away from your workstation. However, as with any live class, the instructor will continue while you are away. Please note: Certificates of Completion will not be sent to any student who misses all or part of his/her registered class or in any other way fails to complete the class unless otherwise arranged with the instructor ahead of time.

What is the cancellation policy for Virtual Training sessions?
Registrations may be rescheduled or cancelled without penalty up to ten (10) business days prior to the class start date. Registrations cancelled or rescheduled within ten (10) business days prior to the class start date will be charged the FULL course price. This policy applies to all registrations, including those confirmed within ten (10) business days before the class start date.

To cancel a registration, the student must send an email to training@netsuite.com with their name, class date and location. An email will be sent confirming the cancellation.