Comparison of NetSuite's Customer Support Options
Platinum |
Gold |
Silver |
|
| Telephone Support | Toll Free 24x7 | Toll Free 24x7 | |
| Hours of Support | 24x7 Worldwide | 24x7 Worldwide | 8:00 AM -7:00 PM Local time, (Monday-Friday, excluding holidays) |
| Central Access Customer Portal |  |
|
|
| On-Line Case Submission | |
|
|
| Online Response Target | 2 hours | 2-4 Hours | 4-6 Hours, Business Days |
| Customer Call-Back Response Target | 2 hours | 2-4 Hours | 4-6 Hours, Business Days |
| Dedicated Technical Support Representative | |
||
| Dedicated Program Manager | |
