Contact:
Mei Li
Senior VP, Corporate Communications
Phone: 650.627.1063
E-mail: meili@netsuite.com
NetSuite, Inc.
NETSUITE 9.0: FIRST MID-MARKET
BUSINESS SOLUTION TO INTEGRATE UPS ONLINE SHIPPING
NetSuite Speeds Data Exchange
Between Order Fulfillment, Shipping Logistics and Customer
Service
SAN MATEO, CA AND NEW YORK, NY – Sept. 18, 2003
– NetSuite, Inc., makers of Oracle® Small
Business Suite, today announced that it is the first
application to directly embed UPS Shipping Tools to
provide mid-sized companies with streamlined shipping
management and simplified order tracking. The result
is a seamless and end-to-end order fulfillment package
with real-time visibility – saving labor costs
and preventing costly data entry mistakes. This integrated
offering also eliminates the problem of managing and
manually exchanging data between separate order management,
package tracking, shipping and customer service systems.
The Oracle Small Business Suite name is used under license
from Oracle Corporation (NASDAQ: ORCL).
In addition to the UPS Shipping Tool, UPS OnLine®
Tools for tracking and address validation are a new
addition to this enhanced NetSuite mid-sized enterprise
system. A key feature is the direct link between the
UPS tracking number, the sales order and customer record.
Both merchants and customers can track the status of
the package, including when it was received, who signed
for it, and tasks previously managed between systems.
The result is improved customer service at a lower cost.
Specifically, NetSuite 9.0 with UPS integration includes
capabilities unmatched in any other mid-market business
application. NetSuite allows UPS shipping in batch process
and prints regular or sticky shipping labels. The comprehensive
application can create shipping labels and generate
tracking numbers from the front- and back-end operations,
for multi-box and multi-step (i.e. pick, pack and ship)
fulfillments, in addition to inputting the order and
billing the invoice. NetSuite is also the first third-party
developer to offer UPS Shipping in an application for
origins outside the US.
"Together, NetSuite and UPS are bringing synchronized
commerce to a fragmented business place," said
Zach Nelson, CEO of NetSuite. "Our exclusive integration
of UPS Shipping in NetSuite continues our commitment
to eliminate redundant business systems, thereby speeding
information flow and enhancing customer satisfaction
at a much lower cost."
"Integrating UPS OnLine Tools within third-party
applications increases the ease of use of UPS services
for our customers' customers, while adding value to
their applications," said Jordan Colletta, VP of
UPS e-Commerce Marketing. "NetSuite customers can
now easily and quickly complete shipping transactions
and link with other business processes."
NetLedger piloted the enhanced NetSuite product with
more than 100 customers.
"The new UPS Shipping within NetSuite is saving
us significant time and money," said Tomer Pink,
sales director of The End Records (www.theendrecords.com),
a Salt Lake City, UT-based retailer of popular music
labels which handles an average of 300 online orders
every day. "It is eliminating quite a few steps
in our packing and shipping of CDs, plus it can now
be done by any person in the company. I can't imagine
doing this kind of volume with a system that doesn't
offer the same level of integration – from the
Web Store to back-end accounting – that NetSuite
offers. We wouldn't be able to handle it."
"Generating UPS shipping labels within NetSuite
dramatically reduces our time to fulfill our orders,"
said Ilan Douek, president of TonerZone (www.tonerzone.com),
a Los Angeles, CA supplier of toner cartridges to office
supply distributors and printer supply resellers. "Our
job is to ship out the orders quickly and accurately.
With NetSuite shipping integration we are able to ship
the same amount of orders – about 1,000 a month
– and still have plenty of room to grow without
hiring additional staff or purchasing separate shipping
software. TonerZone stands to save approximately $1,600
per month or $20,000 per year with UPS Shipping within
NetSuite."
UPS OnLine Tools is a component of NetSuite Version
9.0, Professional Edition. After an initial start-up
price of $9,000, which includes two users, each additional
user is charged at $75 per user, per month.
For information about NetSuite, visit www.netsuite.com
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