Magellan GPS Triples Ecommerce Productivity, Reduces IT Costs Over 20 Percent with NetSuite

"We have tripled our productivity, enhanced our risk management, and reduced our overall Ecommerce IT expenditures by more than 20 percent switching to NetSuite."

—Magellan GPS



Results:

  • Magellan GPS Ecommerce team's productivity tripled with NetSuite solution
  • Magellan GPS reduced Ecommerce-related IT spending 20 percent
  • NetSuite providing enhanced risk management
  • Call handling times 35 percent lower with NetSuite customer service solution
  • Overall transaction processing times 10 percent less

Challenges:

  • Ten year old homegrown Ecommerce system lacked flexibility
  • Existing Ecommerce system was expensive to maintain, limiting growth
  • Real-time reporting unavailable, limiting visibility
  • Real-time transaction processing unavailable, slowing order flows
  • New product lines required extensive customizations to aging Ecommerce software

Solution:

  • NetSuite providing unified solution to Ecommerce, marketing, merchandising, and customer service teams
  • Magellan GPS processing over 800 transactions daily through NetSuite
  • NetSuite SuiteCloud development platform enhancing partner selling programs
  • NetSuite delivering seamless integration with core Oracle ERP financials







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