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Professional Services: Practice Manager (Boston, MA / Chicago, IL)

Why NetSuite?
Picture yourself building a successful career at NetSuite—working alongside other talented, driven individuals to help fast-growing mid-size organizations and larger enterprises achieve their business goals with the world's #1 cloud-based business management suite for ERP/financials, CRM, ecommerce and more.

Founded in 1998 by Oracle CEO Larry Ellison and NetSuite CTO and Chairman Evan Goldberg, NetSuite (NYSE: N) is used by more than 10,000 companies and subsidiaries to run mission-critical operations without the high capital costs and inefficiency of antiquated client/server systems. Named by Gartner as the world's fastest-growing financial management vendor and winner of a prestigious 2011 CODiE award for Best Financial Management Solution, NetSuite is where business is going.

If you'd like to join our dynamic, driven and fun team, click on the Apply Now button below.

Summary:
The Practice Manager is responsible for attaining quarterly PS revenue targets, in the form of delivered billable hours. Additionally, this role is responsible for the scoping and positioning of new services engagements. The incumbent will act as a key point of contact for Sales and Solution Consulting on opportunities within designated verticals. This role directly supports the sales cycle via internal knowledge transfers, solution reviews and executive-level prospect meetings. The successful candidate will excel at expanding NetSuite's footprint with existing customers through upsell of services opportunities. They will manage a team of resources, as well as handle all resource planning and staffing for their team on a broad range of services engagements, maximizing billable utilization. Furthermore, the role will manage project portfolios and ensure that quality standards for delivery are exceeded.  The Practice Manager will serve as an escalation point for services engagements. As well as being a key resource for internal practice development efforts, the practice manager will also train and mentor new and experienced resources.

Responsibilities

• Achieve and Exceed Professional Services Revenue and Profitability Objectives:
  • Ensure team billable utilization targets are met
  • Attain quarterly Professional Services revenue targets
  • Support the sales cycle through scoping and approval of Professional Services  engagements, Executive-level prospect meetings and Solution reviews
  • Manage project portfolios to ensure quality, on-time and on-budget implementations using a mix of global resources
• Increase the Value of the NetSuite Application for Customers:
  • Expand Professional Services sales in existing customer base
  • Become trusted adviser to the Customer through implementation lifecycle and beyond
  • Team with Account Management and Client Management teams to promote user adoption and effective use of NetSuite, and support renewal efforts
  • Collaborate with NetSuite partners during services engagements
• Ensure High Customer Satisfaction and Referencability:
  • Responsible for adhering to highest quality standards in project delivery
  • Manage executive-level customer relationships and provide team oversight through NetSuite implementation
  • Serve as Steering Committee member on strategic projects
  • Responsible for project staffing and resource scheduling on a broad range of consulting engagements
  • Contribute to company's focus on verticalization through participation in internal cross-departmental initiatives
• Increase Engagement and Capabilities of Professional Services Resources:
  • Hire, train and manage team of new and experience resources to fulfill Practice objectives
  • Provide coaching and mentoring to assist in resources' career development
  • Build team's expertise and confidence in project delivery work
  • Handle day-to-day administrative tasks such as: vacation scheduling, expense reports, time entry, etc.
  • Motivate team to document solutions and contribute to internal knowledge share
  • Provide feedback for on-going initiatives of Professional Services

Qualifications/Skills:

• Bachelor's degree or recognized equivalency or achievement of recognized professional level
• 8 to 10 years experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider
• PMP preferred
• Strong background in mid-market and enterprise-level Project Management, including experience developing work-breakdown structures and project plans, most notably in Microsoft Project
• Demonstrated experience in translating customer business requirements into workable software solutions
• Exceptional verbal and written communication is required with previous experience creating Statements of Work for new and existing customers
• Strong experience in Change Management and Business Process Mapping
• Excellent client management skills and the ability to work with customers to develop and manage an implementation plan
• Previous services sales experience; comfortable interacting at the "C" level
• Consulting and management experience in a SaaS environment is a plus
• Previous consulting experience with the following applications: QuickBooks, Great Plains, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards
• Familiarity with XML, JavaScript, HTML, Crystal and SQL

Travel: 30–50%