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Customer
Centre: Having open lines of communications with
your customers is crucial. NetSuite's Customer Centre strengthens
your customer relationships by providing password-protected
access to important online tools and information. Your customers
can find answers to questions, complete financial transactions,
submit support issues, or query your online knowledge base—anytime
and anywhere. |
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Customer Centre FEATURES: |
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Online
Case Forms: Your customers can submit questions
or cases with online case forms 24/7. NetSuite automatically
routes the cases by topic, region, or specialist.
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Knowledge
Base: With NetSuite, you can post a comprehensive
database of questions and answers, allowing customers
to get immediate resolution while reducing the load on
your support representatives. In addition, you can customise
your Customer Centre to specify which topics and solutions
will be highlighted.
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Online
Ordering: Allow customers to place new orders,
or reorders, by using the Customer Centre. Customers can
also view their order histories and make payments online.
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Custom
Publishing: Using NetSuite, you can easily
publish information to specific prospects and customers,
or even to entire groups of customers who are determined
by specific criteria, such as purchase history or referral
source.
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