Grow Your Business with the World's Leading Integrated Cloud CRM

Customer Relationship Management

Provide Excellent Customer Service Across All Touchpoints with Integrated Customer Management Software


NetSuite's integrated web based customer relationship management (CRM software) gives you a 360-degree view of customers assisting you to increase customer satisfaction, entice new customers and decrease service costs.

Only NetSuite's CRM software gives everyone that interacts with the customer—sales, support, service, and fulfilment—access to comprehensive, key customer information in real time enabling them to improve support to your customers while driving upsell and cross-sell.

Benefits

Improve Customer Satisfaction

Support teams can access customer data anytime, anywhere to increase customer satisfaction and retention.

Cut Costs with Effective Self-Service

Provide a high-quality, high-touch encounter for customers while decreasing the expense of customer care with a robust knowledge base in a customer portal.

Increase Efficiency and Productivity

Fast-track case resolution time by delivering support reps with comprehensive customer visibility with applicable case assignments.

Drive Incremental Revenue

Enable sales, service and support reps to upsell and cross-sell better with comprehensive access to cross-functional customer information.

Features

Case Management

Accelerate resolutions by assigning, managing, and routing customer support cases across various communications channels, including phone, fax and web.

Knowledge Management

Give service reps instant access to a complete knowledge base, enabling them to respond faster to customer issues and reduce the learning curve for new reps.

Customer Portal

Provide your customers with highly personalised and interactive service on the portal—improving customer satisfaction and retention.

Time Tracking

Provide improved visibility into case management with time tracking directly tied to the customer record. Service professionals can simply track time spent with a given client.

NetSuite CRM Data Sheet

NetSuite provides comprehensive sales, service and marketing capabilities.
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