End-to-End Omni-channel Commerce Solution Now Available to Unite B2B and B2C Operations
Multi-Language, Multi-Currency and Multi-Country Tax and Compliance Capabilities Enable Rapid International Commerce Business Growth
SINGAPORE — 16 October 2012—NetSuite Inc. (NYSE: N), the industry's leading provider of cloud-based financials / ERP software suites, today announced the availability of NetSuite SuiteCommerce for Asian businesses, bringing the Commerce as a Service (CaaS) capabilities of the platform to a region where rising incomes, a growing middle class and increasing web access have driven a rapid adoption of eCommerce. Key to NetSuite's CaaS initiative is NetSuite SuiteCommerce, a new commerce-aware platform that enables businesses to manage interactions with other businesses and directly with consumers on a single cloud platform across multiple touchpoints, including websites, smartphones, tablets, in-store and social media. It delivers an enhanced customer experience and works seamlessly with NetSuite's advanced order management capabilities.
NetSuite SuiteCommerce is designed to support a wide range of commerce models, including subscription, usage-based, traditional commerce and pay-as-you-go. It supports multiple sales channels from smartphone or tablet right through to traditional brick and mortar stores. Operating on the core NetSuite ERP and CRM application, SuiteCommerce provides seamless order, inventory and customer management capabilities in one place, allowing commerce customers to track an order, customer issues, inventory and dispatch information – all in one place, in real-time.
NetSuite SuiteCommerce is the result of several years of development. SuiteCommerce exposes native NetSuite commerce capabilities—including merchandising, pricing, promotions, payment processing, support management, and customer management—as services that can be leveraged by any presentation layer, while providing an integrated back-end business management system. This data rich platform can deliver an Amazon-like experience, delivering personalised recommendations based on shopping history and browsing data strategic up- and cross-selling.
Among its many capabilities, SuiteCommerce Order Management (OMS) is paramount in enabling commerce transactions regardless of touchpoint or currency. This system offers unmatched billing capabilities such as payment capture, refunds, invoiced billing, usage-based, and recurring billing to support any type of desired customer interaction for B2B and B2C environments. In addition, SuiteCommerce OMS provides a robust, rules-based workflow technology to manage the lifecycle of a transaction—order-to-fulfilment-to-payment capture-to-repurchase. It reduces fraudulent orders and the amount of time spent reviewing them by providing intelligent review and exception capabilities that will raise red flags and place a hold on orders. It also provides powerful back-office technology such as warehouse management capabilities, including bin and lot tracking, pick/pack/ship fulfilment process, support for multiple warehouse locations, and the intelligence to select the appropriate warehouse based on each merchant's business logic. SuiteCommerce can be integrated with local shipping services to generate real-time rates, print shipping labels, and automatically send package tracking information to shoppers. All of these capabilities are delivered with the multi-currency and multi-tax support required to deliver seamless global commerce.
NetSuite SuiteCommerce Enables Asian Businesses to Expand Globally
With many Asian organisations continuing to face challenging domestic trading conditions, businesses of all sizes are now looking overseas for growth opportunities. However, managing the complexity of international growth profitably, whilst also striving to delight customers and grow the business, can seem an insurmountable challenge for commerce businesses running multiple disparate systems.
Working seamlessly with the core NetSuite ERP/CRM business management application, NetSuite SuiteCommerce offers an ideal platform for international growth, with multi-language, multi-site, multi-company, multi-currency and multi-country tax and compliance capabilities. This empowers businesses to run commerce operations around the globe whilst managing them on the basis of real-time insight into how different channels, markets, products and sales staff are performing.
"The next transformation facing businesses in Asia is centred on how they interact with other businesses and their customers, and NetSuite SuiteCommerce is at the heart of this," said Zach Nelson, CEO of NetSuite. "Expanding to new markets has often been prohibitively expensive with horse-and-cart, on-premise applications; but now with NetSuite SuiteCommerce, profitable international growth becomes a real option for Asian commerce businesses."
Asian Businesses Embrace NetSuite SuiteCommerce
Today, NetSuite also announced that women's fashion accessory brand EVITA PERONI is already capitalising on the capabilities of the NetSuite SuiteCommerce platform to run its entire global eCommerce business. The Danish retailer with logistics and warehousing in Hong Kong now relies on NetSuite SuiteCommerce for inventory management, order management, distribution, local tax compliance, multi-currency management, customer relationship management and marketing.
Leading Technology Partners Support NetSuite SuiteCommerce
New partnerships and capabilities from technology leaders in Asia are also being announced by NetSuite today. The technology partners add SuiteApps and native integration that deliver a range of additional features supporting domestic and global commerce success, including integrated point of sale (POS) by Retail Anywhere, payment gateway by AsiaPay, online marketplace by Vantis Solutions, online ordering by PGE Solutions, payment gateway and web store ticketing by Shearwater, integrated eCommerce by Sunway E-Systems and complete eCommerce with payment gateway integration by Proquest Solutions. Together, these technology partners provide customers with a vast array of solutions to adapt and enhance NetSuite's SuiteCommerce platform for their individual commerce requirements.
Top Creative Digital Agencies Support NetSuite SuiteCommerce
New digital agency partnerships announced today include The Egg, PointStar and I Concept, which are aimed at enriching NetSuite's new SuiteCommerce platform. These partnerships form part of the new NetSuite Agency Program, an alliance of leading creative digital agencies that have teamed with NetSuite to provide commerce businesses with the chance to combine superior interactivity, functionality and aesthetics, with the highly flexible Web storefront and unique back-office integration of NetSuite's SuiteCommerce platform.
Today, more than 12,000 companies and subsidiaries depend on NetSuite to run complex, mission-critical business processes globally in the cloud. Since its inception in 1998, NetSuite has established itself as the leading provider of enterprise-class cloud ERP suites for divisions of large enterprises and mid-sized organisations seeking to upgrade their antiquated client/server ERP systems. NetSuite excels at streamlining business operations, as demonstrated by a recent Gartner study naming NetSuite as the fastest growing top 10 financial management systems vendor in the world. NetSuite continues its success in delivering the best cloud ERP/financial suites to businesses around the world, enabling them to lower IT costs significantly while increasing productivity, as the global adoption of the cloud accelerates.
For more information about NetSuite, please visit www.netsuite.com.au.
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