Oracle NetSuite Corporate Communications
Senior Director, Global Communications
Powered by the NetSuite Business Operating System (NS-BOS), Live Chat Integration with NetSuite Enables Real-Time Service and Support Processes
SAN MATEO, Calif.—July 22 2008—Velaro, Inc., a leading provider of live help for increasing sales, today announced the release of Live Chat for NetSuite. This new version of the company's live chat software features tight integration with the NetSuite on-demand business management suite and takes full advantage of NetSuite's powerful ability to present a 360-degree view of customer information by leveraging core functionality in CRM, ERP and Ecommerce. Live Chat for NetSuite provides key benefits to businesses including: real-time visibility to all customer data; accurate and error-free documentation of customer support notes; and elimination of transferring data from one application to another, thus saving time and money. For more information about Live Chat for NetSuite from Velaro, visit www.velaro.com/netsuite.
The integration of live chat and NetSuite was accomplished using the NetSuite Business Operating System (NS-BOS), a rich set of development and testing tools that enable ISVs to create new applications and whole vertical solutions using NetSuite's core functionality across the complete business process lifecycle. By building on and extending the core of NetSuite, NS-BOS increases ISVs' speed-to-market; developers can focus on their unique differentiation rather than spending time on core functionality that NetSuite already provides.
A wide range of sales and customer service and support processes benefit from Velaro's Live Chat for NetSuite with real-time lead and case creation from chat sessions, as well as the automation of another significant customer touch point. For example, Live Chat for NetSuite allows customers to search for or create NetSuite leads and cases in real-time while being in a Velaro live chat session. Upon completion of the chat, each transcript is automatically attached and archived to the associated NetSuite records.
"Velaro's live chat integration is another great example of the power of NS-BOS," said Mini Peiris, Vice President of Product Marketing at NetSuite. "Thanks to the SuiteTalk Web Services layer of NS-BOS, Velaro has been able to incorporate a valuable customer touch point within NetSuite, making it easy for NetSuite users to tap into a sales and service channel that is growing in popularity."
Live Chat for NetSuite Streamlines Sales Process for Mindjet
Mindjet, a valued customer to both Velaro and NetSuite, makes software to help people visualize and use information. The company's flagship product, MindManager, is used globally by 85 of the Fortune 100 companies and more than 50 percent of the Global 2000. Mindjet's products centre around the idea that individuals and teams should be able to work smarter, think creatively, and save time every day. With Live Chat for NetSuite from Velaro, Mindjet no longer has to run both NetSuite and Velaro's Desktop Application independently.
"Velaro's NetSuite integration makes everyday tasks for my sales team easier than ever, allowing for an increase in lead conversion numbers," said Kollin Hutchison, Director of Customer Support, Mindjet. "All critical customer information is now associated with the appropriate record within NetSuite and readily accessible by my entire staff."
"Velaro's new NetSuite integration eliminates unnecessary steps in sales and service processes," said Alex Bloom, President of Velaro. "And instead of having customer information stored in separate disparate systems, or having online agents manually move critical information between systems, Velaro does it for them. Building the integration with NetSuite was facilitated by the flexibility and depth of the NS-BOS platform which allows Velaro to easily tap into the core NetSuite sales and service objects."
About Velaro, Inc.
Velaro, Inc., founded in 2000, is a leader of online conversion management. Velaro's unique Software as a Service solution converts website visitors into customers. Velaro's product suite intelligently learns, engages and reacts to customers. This makes Velaro a choice solution for leading B2B and B2C companies. For more information please visit www.velaro.com
For more information about NetSuite Inc., please visit www.netsuite.com.au.
NOTE: NetSuite and the NetSuite logo are registered service marks of NetSuite Inc.