With NetSuite, Sun Microsystems' Largest West Coast Integrator Realises 20% Savings in Support Staff and 40% Revenue Growth
SAN MATEO, CA.—July 19, 2005—NetSuite, Inc., the leader in on-demand business management software for small and medium-sized businesses, today announced that Santa Clara, Calif.-based Helio Solutions, Sun Microsystems' largest West Coast technology integrator, has implemented NetSuite for its front-and back-office needs by replacing Peachtree and its proprietary CRM package. Helio's deployment of NetSuite to all 60 of its employees has helped the company bring order to its fast-growing operations. With NetSuite, Helio has reported increased productivity and efficiency savings of 20% in its support staff and 40% revenue growth from $53 million to $88 million, ranking Helio Solutions in the top half of the VARBusiness 500 list of the industry's largest value-added resellers. For more information about the NetSuite-Helio story, visit www.netsuite.com.au/helio.
Previously using Peachtree for accounting and a proprietary CRM package for sales, marketing and customer support, Helio Solutions ran into some challenges. The company outgrew entry-level accounting and CRM solutions; reporting and forecasting were cumbersome, time-consuming and error prone; and no central repository of data supported sales and marketing teams' initiatives. Consequently, Helio decided to replace the old software. After evaluating a few other software packages such as SAP and salesforce.com, Helio turned to NetSuite.
By adopting NetSuite to manage its back-office and customer-facing operations, Helio Solutions has been able to preserve its fast-track approach to building business. NetSuite has also brought Helio the peace of mind that comes with knowing the company won't outrun its ability to analyze trends or serve customers. By breaking down the considerable barriers Helio once faced in its reporting and business intelligence capabilities, the company now has clear insight into revenue and profitability. Because order processing and management are processed through NetSuite, service personnel have faster insight into order status, reducing lead times and improving the speed and quality of the support process.
"NetSuite is a key ingredient to the double-digit sales increases we're experiencing year over year," said Bert Condensa, Executive Vice President of Sales and Marketing for Helio Solutions. "I would need an incremental 15 to 20 percent support staff if we were still running on the older system, especially to get the sales reporting and forecasting information I am getting now with NetSuite."
"It is gratifying to see how NetSuite can help companies such as Helio," said Zach Nelson, CEO of NetSuite. "Businesses don't have the time, money or desire to go through the pain of integrating disparate ERP and CRM systems. Companies gain enormous financial and competitive advantages by adopting NetSuite's One System approach. As importantly, in Helio's case the advance forecasting functionality provides Helio's sales and marketing teams with the ability to view quotes, actuals and recurring revenue as well we the details of all sales managers and sales reps forecasts via the Sales Management Portlet."
On Thursday, July 21 at 2:00 p.m. EDT/ 11:00 a.m. PDT, Helio will showcase specifically how it uses the advanced forecasting feature in NetSuite to increase sales, provide better reporting and planning via a Webinar with an industry expert and a NetSuite product guru. For more information about the Webinar, please go to: www.netsuite.com.au/resellers