SolidSurface.com Grows its Business on NetSuite's Cloud

SolidSurface.com Finds a Solid Growth Foundation with NetSuite OMX

Company

SolidSurface.com

Location

Tucson, Ariz.

Industry

Retail, Wholesale

Applications Replaced

None; NetSuite OMX implemented shortly after launch

Solutions

NetSuite OMX

"We couldn't have grown as fast as we have without NetSuite OMX. We automate as many processes as possible and the system allows us to do that. It's saved us a lot of money in not needing to hire additional help." SolidSurface.com

Customer Success

NetSuite OMX order management automates key processes in fulfiling B2B and B2C orders for countertop sheets, adhesives, sinks, tools and more.
SolidSurface.com has grown revenue up to 25 percent each year since adopting NetSuite OMX in 2008.
Internal efficiency, fulfilment speed and order visibility is significantly greater with NetSuite OMX compared to alternative approaches.
SolidSurface.com utilizes unique features supporting drop-shipping from their suppliers of products such as DuPont Corian, LG HI-MACS, Samsung Staron, Formica, and Wilsonart, which has grown to about 70 percent of orders.
SolidSurface.com's warehouse and order management personnel use streamlined workflows for packaging and fulfilment from the company's Tucson warehouse.
NetSuite OMX handles transactions with customers and about 50 suppliers, returns and cancellations, supplying a unified order and purchase history.
Real-time tracking of drop-ship orders via manufacturers enables SolidSurface.com to easily spot issues, helping to ensure customer satisfaction.
NetSuite OMX supports company growth beyond B2C roots to supply housing developments, educational institutions, hospitals and other B2B customers.
SolidSurface.com is avoiding the cost of additional personnel an alternative approach would require to handle about 250 orders a month.
Integration between NetSuite OMX and Solid Surface's Magento-powered website and its product information management system helps keep processes in sync.

Challenges

SolidSurface.com needed an order management solution that could automate processes and supply a platform for growth.
Strategic objectives for an innovative business model specializing in overstock and discontinued countertop sheets couldn’t be achieved with manual processes.

Solution

SolidSurface.com selected NetSuite OMX over Microsoft Dynamics GP (Great Plains), Monsoon Stone Edge and Volusion, as the only solution to meet its requirements for drop-shipping and fulfilment support.
NetSuite OMX cloud architecture was ideal in enabling SolidSurface.com to avoid the cost and complexity of on-premise systems.
ReadyShipper shipping solution from NetSuite partner TrueShip helps further automate distribution processes.

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