"NetSuite gives us actionable, reliable data to better help our
customers and the organisation. It's really helping us take the business to the next level."
KnowledgeNet
Customer Success
NetSuite's scalable, workflow-driven platform has increased overall business efficiency for
the leading provider of education and training on Cisco, Microsoft, VMware and other
technologies to IT professionals.
NetSuite has enabled KnowledgeNet to streamline key business processes including lead
qualification, sale engagement, order-to-cash, financials and ongoing
customer support.
Efficiency within the lead qualification team has increased 60% with automated workflows and
greater visibility with NetSuite.
Efficiency is up 70% among support/success advisors, and up 50% among sales reps, since
NetSuite went live in 2013.
Ease of customisations in NetSuite helps KnowledgeNet implement automation and triggers to
accelerate lead qualification, sales, support and financial processes.
KnowledgeNet has seen double-digit year-over-year revenue growth since implementing
NetSuite, serving 14,000 corporate customers and 28,000 students.
KnowledgeNet has gained new visibility with real-time data across finance, sales and support
to make informed business decisions and position the company for future growth.
Rollout of NetSuite SuiteCommerce in 2015 will extend
full ecommerce across hundreds of course offerings and provide online self-service to
customers.
Challenges
Fragmented environment of QuickBooks, Excel and Act! contact management made it difficult to
find information, monitor key metrics and make sound business decisions.
Lack of security in the critical data made the business vulnerable to errors or bad
decisions.
Growth opportunities and productivity suffered with the need for KnowledgeNet personnel to
manually piece together data across disparate systems.
Previous on-premise applications lacked the scalability and functional scope needed to
efficiently grow the business.
Solution
Selected over Microsoft Dynamics GP, SugarCRM, SalesLogix and Saleforce.com, NetSuite
offered KnowledgeNet a single, integrated platform covering all key business processes.
Customisation capability and reporting flexibility have been instrumental in enabling
KnowledgeNet to make the most of its cloud solution.
NetSuite integration with Act-On marketing automation solution has helped KnowledgeNet
increase engagement and sales among prospects and customers.
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