1. Customer Testimonials
  2. Capitol Coffee Systems

Capitol Coffee Brews Business Success with NetSuite

Capitol Coffee Systems

Company

Capitol Coffee Systems

Location

Raleigh, N.C.

Industry

Distribution

Applications Replaced

QuickBooks, Microsoft Business Contact Manager, Crane Streamware, OCS Access

Solutions

NetSuite Financials
Inventory Management
NetSuite Site Builder
CRM

"I've never encountered a software package that worked as well as NetSuite. I can't imagine why anyone would spend money on infrastructure—it's just silly." Capitol Coffee Systems

Customer Success

  • The premier coffee service and breakroom solutions provider in the Carolinas leverages NetSuite flexibility and automation to innovate and grow the business.
  • Single, integrated cloud solution aligns with Capitol Coffee's business philosophy of "smarter, better, faster and cheaper."
  • Capitol Coffee has markedly improved business efficiency and visibility through using NetSuite for ecommerce, financials, inventory management and CRM.
  • Revenue is up roughly 10% each year since Capitol Coffee implemented NetSuite in 2011, replacing a half-dozen disparate applications.
  • On-demand access to real-time data and rich reporting capabilities enable Capitol Coffee to make informed, data-driven business decisions.
  • Share of revenue from B2B ecommerce has grown from 5% to more than 30% with NetSuite Site Builder, replacing less efficient email, phone and fax orders.
  • Time needed to update website product listings has been reduced from up to three days to minutes.
  • Capitol Coffee has increased its B2B customer base to more than 4,000, including SAS, Duke Energy, & Novo Nordisk.
  • Sales rep capacity has more than doubled with NetSuite CRM supplying a single, real-time view of customer account information and interactions.
  • NetSuite has helped Capitol Coffee expand its offerings to more than 3,000 SKUs, including non-coffee products such as paper products, hand sanitisers, water systems, cleaning supplies and more.
  • Anywhere, anytime access through a web browser improves collaboration across offices in Raleigh, Charlotte and Wilmington, N.C., and Charleston and Columbia, S.C.
  • Capitol Coffee has streamlined procurement of supplies from such vendors as Keurig, Starbucks, Peet's and Coca-Cola.

Challenges

  • Capitol Coffee was limited in agility and growth potential by patchwork of disparate systems, including QuickBooks, Microsoft Business Contact Manager, Crane Streamware and OCS Access.
  • Static website did not meet growing customer demand for the convenience and efficiency of online ordering.
  • Capitol Coffee wanted to focus its resources on innovation and customer service, not on-premise software and systems and costly IT professionals.

Solution

  • Originally looking for an ecommerce solution, Capitol Coffee found that NetSuite offered an integrated platform covering all core processes of financials, CRM, inventory management, purchasing and online sales.
  • Implementation by NetSuite Solution Provider Partner ERP Guru helped Capitol Coffee speed time to value and make the most of NetSuite capabilities to transform the business.
  • Access to NetSuite over iPads and iPhones enables Capitol Coffee managers and sales reps to manage the business and make transactions from anywhere, including from customer sites.

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